Category: Claims & complaints

One of the most painful insurance disputes is when you make a claim and the insurer says: “You didn’t tell us about X when you took out the policy, so we’re not paying.” For consumers, the law that governs this is the Consumer Insurance (Disclosure and Representations) Act 2012, often shortened to CIDRA. It changed…

Most insurance claims are paid without fuss. When things go wrong, though, it can feel like you are up against a big organisation holding all the cards. You don’t need to pay anyone to complain for you: there is a free, independent route that ends with the Financial Ombudsman Service. Here is how it works,…